WARRANTIES - RETURNS - REPLACEMENT OF PRODUCTS
Our constant concern is to deliver our customers high quality rose plants. However, since they are living plants, there is a possibility of problems during transportation or by our own mistake. For this reason, when you receive your roses, if something appears to be defective or damaged you must immediately let us know in order to replace it free of charge. In this case, we reserve the right to ask you to return the received plants to their original packaging along with the original proof of purchase (Proof of Retail, Invoice, Shipping Bulletin and so on).
If you realize that the package at the time of receipt is opened or damaged, please do not receive it and inform us by phone at tel: (+30) 2382 022220 (Monday to Friday 08:00 - 16:00 CET) or at [email protected].
Also, if your plants die due to extreme weather conditions you can ask us to replace them for free. In this case, the following terms apply:
- The growth guarantee is valid for up to 2 months from the reception of the plants and only if you bought "bare rooted" roses or roses "in peat moss". We do not replace plants in pots, since they are already grown.
- The plants to be replaced shall be returned with their labels.
- All the roses are replaced in the price of the nude. If you want to get your roses "in peat moss" or in a 2 Liter pot, you are charged € 0.50 and € 1.00 per plant, respectively. For Tree Roses and Mini-Tree Roses we guarantee only 50% of their value.
- You are charged with the cost of transporting the replaced plants. (see: Shipping Cost).
- Before the replacement of the plants, please make a phone call in order for us to give you instructions at (+30) 2382 022220 (Monday to Friday 08:00 - 16:00 CET) or at [email protected].
For any order cancellation before shipment and courier delivery, you must contact us by phone at tel: (+30) 23820 22220 by quoting your Name and Your Order Number.
The retail prices of each plant are listed in each variety’s description.
In addition, the following discounts apply:
- For orders from 200 to 300 EURO, a 10% discount on the total amount of the order is applied.
- For orders from 301 to 600 EURO, a 15% discount on the total amount of the order is applied.
- For orders over 601 EUR, a 20% discount on the total amount of the order is applied.
- For orders that are received directly from our facilities, an additional 10% discount on the total amount of the order is applied.
When ordering through our online store the discount is calculated automatically and the amount is deducted from the value of your order.
Also during the planting period you may find other great offers on our website.