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Our goal is to deliver your order in the shortest possible time, simplifying the shipping process. All orders are dispatched immediately (1-2 business days) and in order of priority if they are ordered within the limits of our sales period (generally from the end of October to the end of April). We reserve the right to change the time of the delivery by a few days if the weather conditions allow us. If the weather conditions do not favor planting, then there may be some delay in the delivery time.
DELIVERY TIME IN EUROPE AND THE REST OF THE WORLD
Deliveries abroad are made in 3-7 business days and shipments are made by a courier company (depending on the destination and your shipping choice). If a product is not available immediately, you will be informed of the final delivery time.
Category 1: In this category belong Member Countries of the EU. The customer is charged with the cost of transport. The cost is proportional to the total quantity of plants in your order and is automatically calculated before the completion of your order.
Category 2: In this category belong all countries except Member Countries of the EU. The customer is charged with the cost of transport and all the necessary custom documents for the export of the plants.
The cost is proportional to the total quantity of plants in your order and is automatically calculated before the completion of your order.
DELIVERY TIME IN GREECE
Within 1 to 3 working days for Mainland Greece, Crete and islands (we always refer to deliveries to main cities of each region and not in remote areas), if the products you ordered are available. The above deadlines do not apply in times of bad weather, strikes and in any other incident that may affect delivery times. If a product is not immediately available, you will be informed in advance by the order department for the estimated delivery time.
1.1. When sending the plants, each plant carries a special plastic label with the code, the category, and the name of the variety, as described in our catalogue. The labels of the plants are indelible and are their guarantee. We recommend that you keep them on the plants (see Guarantees) even after plantation.
1.2. In each shipment, and within the box, you will always find our illustrated catalog.
1.3. Each shipment is accompanied by a proof of retail sale. If the plants are to be used for business purposes (eg. gardens of hotel rooms, factories or other companies etc.) please ask us to issue an Invoice. Plant prices include VAT 13%.
1.4. All the plants are packed in nylon bags to prevent them from losing their humidity and are placed in cardboard or wooden boxes.
1.5. The shipping is achieved rapidly in collaboration with a courier company and delivered to the postal address you give with the order. In villages and isolated destinations, they are delivered to the nearest post office or office of the co-operating courier company. Throughout the sales season the roses are sent immediately. An exception is orders that are received early (September - October), which are executed with priority at the beginning of the sales period. Due to weather conditions, plant shipments may begin later.
1.6. Guaranteed delivery date: We can keep your roses and deliver them to you later on the business day you choose from the end of October to the end of April. For the above service you have an extra charge of 10 EURO. Orders with the above service are paid in advance.
1.7. Group order and shipment: It is possible to make a group order, which means to receive orders for multiple individuals to one postal address for reduced shipping costs and possibly interesting discounts. Each individual order comes in a separate bag with a different recipient name for an easy separation of each order.